Return & Refund Policy
Effective Date: August 30, 2026
At EbikeNoga, we want our customers to be satisfied with their purchases. We offer a 30-day return policy for eligible products.
30-Day Return Period
Customers may request a return within 30 days from the date their order is delivered.
The return period begins on the delivery date recorded by the applicable shipping carrier.
Return Eligibility
To be eligible for a return, the product should:
- Be returned within the 30-day return period.
- Be in reasonably good condition.
- Include the original components and accessories where applicable.
- Not have been intentionally damaged.
- Not have been substantially modified or altered.
- Be accompanied by sufficient order information or proof of purchase.
For electric bicycles, all included components and accessories should be returned as instructed by our customer service team.
How to Request a Return
Before returning any product, please contact:
Please provide:
- Order number
- Customer name
- Email address used for the purchase
- Product you wish to return
- Reason for the return
- Photos or other information if requested
Please do not send a return to the business address listed on this page unless our customer service team specifically instructs you to do so.
A return address may vary depending on the product and fulfillment arrangements.
Return Authorization
We will review your return request and provide instructions regarding the return process.
Customers should not ship products to an address that has not been confirmed by EbikeNoga for that specific return.
Return Shipping Costs
Unless the return is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise, the customer is responsible for return shipping costs.
If we sent the wrong product or the product arrived damaged or defective, please contact us before returning the product so that we can provide appropriate instructions.
Product Inspection
Returned products will be inspected after receipt.
The inspection determines whether the product meets the requirements of this Return & Refund Policy.
Refunds
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Refunds are processed within 10 business days after the returned product has been received and inspected.
After the refund is issued, your bank or payment provider may require additional time before the funds appear in your account.
Damaged or Defective Products
If your product arrives damaged or defective, contact us at:
Please provide your order number and photographs or videos showing the issue if requested.
We will review the circumstances and determine the appropriate resolution.
Incorrect Products
If you receive a product that is different from the product you ordered, contact us before returning it.
We will review your order and provide instructions for resolving the issue.
Electric Bicycle Returns
Electric bicycles may contain lithium-ion batteries and other electrical components.
For safety reasons, customers should not independently ship an electric bicycle or battery without first contacting EbikeNoga.
We will provide appropriate return instructions when a return is approved.
Non-Returnable Circumstances
A return may be refused where a product has been intentionally damaged, substantially modified, or altered in a way that prevents reasonable inspection, subject to applicable consumer protection laws.
Nothing in this policy is intended to limit rights that cannot legally be excluded.
Contact
EbikeNoga
1000 Blythe Blvd
Charlotte, NC 28203
United States
Phone: +1 704-381-2087
Email: support@ebikenoga.shop